Have a question you can’t find the answer to? We’ve got you covered with festival information and answers to frequently asked questions.
Important Information:
We all want to have an amazing time this year and Port Douglas will be greatest place on the planet to relax and unwind and remember how good it was to out and about. We do however want all of our wonderful visitors to stay healthy and happy while attend Carnivale, so we ask you, our guests to follow some pretty standard COVID 19 social expectations.
Along with following social distancing requirements of 1.5m between groups whenever possible, we really need you to look out for yourself and other and stay at home from any event if you feel unwell. All events will have a full refund if you feel unwell and are unable to attend.
Please follow this link for information on where and how to download the app
Check In Qld app | Queensland Government (covid19.qld.gov.au)
When you must stay at home
You must stay at home and must not attend any Carnivale event if you:
(a) are required to self-isolate or quarantine due to:
being a confirmed case of COVID-19; or
having close contact with a confirmed case of COVID-19; or
living in or having been in a high risk area within Australia; or
having returned from overseas.
(b) have COVID-19 symptoms, or
(c) have been tested for COVID-19 and are awaiting test results.
The symptoms of COVID-19 include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.
COVID safety when you attend any Carnivale event:
When you attend any event during Carnivale, you must comply with any COVID-19 safety protocols or requirements asked of you by signage (eg, checking in with a QR code, sanitise hands, 1.5m social distancing)
This includes complying with:
(a) Hand hygiene requirements;
(b) Appropriate cough and sneeze etiquette;
(c) Physical distancing requirements (including physical spacing requirements while queuing); and
(d) Person limits for particular spaces and areas, or Person density requirements.
Depending on the public health restrictions at the time of your visit, requirements may also include:
(e) temperature checking; and
(f) wearing a properly fitted mask, unless eating/drinking or as otherwise advised, or unless you have an exemption.
Contact tracing
You must check-in via QR code on arrival and show your registration confirmation screen to the COVID Crews or security before being able attend Carnivale events. For attendees who do not have smartphone, or whose mobile device is not QR code compatible, we have iPads on site that allow customers to register their details for contact tracing.
We encourage everyone to download the Queensland Government’s Check in Qld app to for contact tracing while at Carnivale and beyond.
Data is collected and held securely with no third-party provider involved. The data is automatically deleted after 56 days and will not be disclosed or shared with any third party Information collected in the app is stored for 56 days to assist with contact tracing (if required).
Entry may be refused or you may be required to leave
You may be refused entry or required to leave the Premises if you:
(a) refuse to comply with any COVID-19 safety protocols or requirements notified to you by the venues, event organiser, Marshals, Distancing ambassadors
(b) refuse to comply with any reasonable health and safety directions given by Carnivale representatives;
(c) refuse to provide contact tracing information on request;
(d) are exhibiting symptoms of COVID-19, as notified to or as assessed by Carnivale representatives.
These include: fever,
chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell;
(e) have been tested for COVID-19 and are awaiting test results; or
(f) are required to be in self-isolation/quarantine due to:
being a confirmed case of COVID-19; or
having close contact with a confirmed case of COVID-19; or
living in or having been in a high risk area within Australia; or
having returned from overseas.
In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the Australian
Consumer Law).
What precautions are in place for me when I visit?
A range of safety and hygiene measures are in place to ensure your safety and wellbeing.
All guests must adhere to the most current health advice from the Queensland Government.
Regular Cleaning
Regularly cleaning and sanitising of the venue and publicly accessible areas with approved disinfectant products throughout the day.
Physical distancing and signage
It is vital to stay at least 1.5 metres from others when possible at ALL Carnivale events.
Signage around the venue will help you maintain physical distancing, including in high traffic areas where queues may form.
Entries and exits at various events will be one-way only and marked with signage.
Hand hygiene
Hand sanitisers are available upon entry at all Carnivale events and will also be available at the Street Parade and Beach day events.
Hand wash will be regularly restocked in all public bathrooms.
Are there conditions of entry to attending?
In line with our standard conditions of entry, we will implement additional health and safety measures to ensure your safety and wellbeing. Please note that these additional conditions of entry apply to everyone attending Carnivale events and are subject to change without notice.
If you have the following symptoms, however mild, you must not attend any events: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste. Please get tested and quarantine at home until you receive your test results.
What should I do if I feel unwell before I visit?
We ask that you and anyone attending any Carnival event make a reasonable assessment of their health status before attending. This includes all outdoor events, art spaces, venues and restaurants.
If you are concerned about your symptoms, please contact your doctor or call Queensland Tropical Public Health on (07) 4226 5555.
Get tested and quarantine at home until you receive your test results.
What should I do if I feel unwell while I am at a Carnivale event?
If you start to feel unwell during the Carnivale you should advise a member of our team and then leave immediately.
If you find at a later date you have tested positive for COVID-19 please call Queensland Tropical Public Health on (07) 4226 5555.
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Festival Dates & Hours
14th til 23rd May 2021
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Venues
Spiegel Tent
Rex Smeal Park
The Yacht Club
Courthouse Hotel
Central Hotel
Chilly’s
Paddy’s
Zinc Restaurant
The Tin Shed
Sugar Wharf
Port Douglas Community Hall
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Festival Map
Stay tuned for the 2021 Festival Map – in the meantime, find Google’s satellite view of Port Douglas below:
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Contact The Festival
For all Carnivale enquiries please contact us via:
Email – info@carnivale.com.au or
Phone – (+61) (0) 7 4099 9474
Find us on:
Facebook: www.facebook.com/PortDouglasCarnivale
Twitter: twitter.com/pdcarnivale
Instagram: instagram.com/pdcarnivale
You Tube: youtube.com/user/PortDouglasCarnivale
